Food & Beverage
Unifying Barbeque Nation's 140+ Locations on Decoupled Drupal with Booking to POS
THE CHALLENGE
A dining experience that didn't start until you walked through the door
Barbeque Nation operates over 140 restaurants across India. Online, the experience was fragmented. Booking, ordering, loyalty, and payment were separate touchpoints that didn't connect.
- Legacy systems ran on rigid workflows and I/O parameters, needing a comprehensive solution to handle a wide range of scenarios
- Table booking had no anti-fraud logic; fake reservations were an operational problem
- Pre-ordering from the menu in advance wasn't possible
- No loyalty program existed to give repeat customers a digital incentive to return
- Payment was limited to POS, with no mobile payment integration
- Multiple system interfaces operated independently with no unified platform underneath
THE SOLUTION
Booking, ordering, loyalty, and POS — all connected for the first time
Decoupled architecture and unified platform foundation
The engagement was built on a decoupled, API-driven Drupal architecture designed to work with external systems and move fast. An API layer connected the core state machine to the legacy systems and the mobile app, with Angular powering the web front end for API-based communication.
- Decoupled (headless), API-driven Drupal architecture
- API layer connecting the core state machine to legacy systems and the mobile app
- Angular front end for API-based communication
- Menus configurable zone-wise or restaurant-wise, with different parameters and permission levels
Table booking with anti-fraud logic and pre-ordering
A redesigned booking system was built with anti-fraud validation to reduce fake reservations. Pre-ordering was added so guests could select dishes before arriving.
- Advance table booking with anti-fraud validation
- Pre-ordering from the digital menu
- Booking confirmation and management for guests
Loyalty program, POS integration, and mobile payments
A loyalty program was built to give repeat customers a reason to return, with exclusive perks and savings. The platform connected to restaurant POS systems and mobile payment options, and marketing campaigns could go live faster than before.
- Loyalty program with exclusive perks and savings for members
- POS system integration for in-restaurant payment
- Mobile app payment integration
- Marketing campaigns launching in record time
Legacy system modernization at scale
Barbeque Nation needed a platform that could handle traffic at serious scale while staying flexible enough for regional differences in menus and permissions. The solution was built to serve a very high volume of users, with configuration options that flex by zone or by individual restaurant.
- Built to handle large-scale traffic
- Zone-wise and restaurant-wise menu configuration with tiered permission levels
- Regional operational control across the network
Measurable operational results
Once booking, ordering, loyalty, and POS were running on one platform, the results showed up in the numbers: over a million transactions processed every month, fraud kept in check at the booking stage, marketing campaigns launching faster than before, and regional teams gaining real operational control instead of juggling disconnected systems.
- Over 1 million transactions processed each month
- Fraud detection keeping fake bookings in check
- Marketing campaigns launching in record time
- Streamlined, regionally controlled operations
BACKGROUND
Barbeque Nation's in-restaurant experience was already strong. The live-grill format created genuine loyalty among regulars. The digital experience didn't match that standard.
KEY INSIGHT
A restaurant's digital platform needs to reduce friction at every step.
From deciding to go, to booking, to arriving, to paying, each unnecessary step is a dropout risk. The decoupled architecture was designed to minimize those steps across the full dining journey, not just optimize one part of it.
The Results
A dining brand with a digital experience that earns the visit
Booking, loyalty, pre-ordering, and POS unified across 140+ locations, processing over 1 million transactions a month.
| Metric | Before | After |
|---|---|---|
| Platform architecture | Fragmented, disconnected | Unified decoupled Drupal |
| Table booking | No anti-fraud logic | Validation active |
| Pre-ordering | Not available | Live |
| Loyalty program | None | Live with perks and savings |
| Payment options | POS only | POS + mobile app |
| Monthly transaction volume | Not tracked as one system | 1M+ processed on one platform |
Unified
Platform built
Booking, ordering, loyalty, and payment on one connected architecture.
Reduced
Fake bookings
Anti-fraud logic in the booking system addressed a real operational cost.
Live
Pre-ordering
Guests choose dishes before arriving.
Live
Loyalty program
Repeat customers have a digital incentive built into the platform.
1M+
Monthly transactions
processed across the platform.
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Work With Us
Talk to the team that delivered this
Most conversations start with a 30-minute call and a look at where you are today. No pitch deck. No pressure. Just clarity on what the right path forward looks like for your platform.
Typically respond within 1 business day · 100% Drupal-focused team · No generalists